- Shopping & Ordering
- Shipping & Delivery
- Returns & Exchanges
- Warranty & Repairs
PLEASE NOTE: Certain models of watches require different steps to adjust the date display. If the above does not work, please consult your watch’s manual for further instructions.
Water-resistant to 30 meters (100 feet): Watches with this rating will withstand splashes of water or rain and light swimming, but not suitable for diving or being submerged.
Water-resistant to 50 meters (165 feet): Watches with this rating are suitable for shallow water.
Water-resistant to 100 meters (330 feet): Watches with this rating are suitable for some swimming and snorkeling activities.
Water-resistant to 150 meters (500 feet): Watches with this rating are suitable for snorkeling.
Water-resistant to 200 meters (660 feet): Watches with this rating are suitable for skin diving.
Diver’s 150 meters (500 feet) specified to meet ISO standards: Watches with this rating are suitable for scuba diving.
Diver’s 200 meters (660 feet) specified to meet ISO standards: Watches with this rating are suitable for scuba diving.
For many years, the one constant across nearly all consumer-related products sold at the retail level was that they were offered in a physical store. These brick-and-mortar retailers have their own business expenses, and it was considered normal for a retailer to get double or triple their wholesale cost for any product sold. In turn, when manufacturers would create their MSRPs (regardless of their category), they would always allow for these markups at the retail level and would then reverse engineer their margins from there.
Please know that while the fair market value of the SO&CO New York timepieces are noticeably less than the suggested MSRP listed for each model, the MSRPs for SO&CO New York timepieces are based on the accepted principles of manufacturing costs within the watch industry, in order to make a fair comparison to other watches in the marketplace.
The mission and vision of SO&CO New York has always been to deliver luxury-engineered timepieces to a broader audience. In striving to fulfill this vision, SO&CO New York continues to focus on ecommerce and alternate retailers. By forgoing a brick-and-mortar presence, we are able to keep the price of our watches more accessible and extend those savings directly to the consumer.
Shopping & Ordering
Shipping & Delivery
Please note that our delivery party DHL sometimes utilizes Canada Post for the final delivery of packages. Due to the ongoing Canada Post strike, we suggest that you use our expedited delivery service for time-sensitive deliveries.
Returns & Exchanges
All returned watches must be brand new, and in unworn and undamaged condition. Simply contact us and we will provide you with a Return Authorization Number and instructions on how to return your watch.
Note: Watches must be returned in their original packaging and in a secure exterior shipping box. Watches returned in envelopes or other non-secure packaging will not be accepted and will be returned to the shipper.
Please note that refunds can take up to 10 business days to be issued and processed after the package has been received in our warehouse. Once the refund has been issued, it can take up to 3 business days for your bank or PayPal to disperse the funds to your original payment method. If it takes longer than 13 business days to receive your refund, please contact us directly with your order number for assistance.
Warranty & Repairs
If your watch is an automatic, you need to wind your watch once to start the movement by turning the crown clockwise until the movement starts. From there, your watch will wind itself through normal wear. Our automatic watches have a power reserve to keep your watch running while it’s not in use, but if you do not wear your watch for an extended amount of time you may need to wind it again.
For quartz watches, be sure that the crown is pushed in to begin operation. If your watch still does not run after attempting these steps, please contact us directly and we will attempt to help you get your watch running.